Terms Of Use


The Protex Web Site is comprised of various Web pages operated by Specialist Wholesalers Pty Ltd (ACN 163 280 279) (“we“, “us“, “our”). The Protex Web Site offered to you is conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Protex Web Site constitutes your agreement to all such terms, conditions, and notices.


We reserve the right to change the terms, conditions, and notices under which the Protex Web Site is offered, including but not limited to the charges associated with the use of the Protex Web Site.


The Protex Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under our control and we are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators.


As a condition of your use of the Protex Web Site, you warrant to us that you will not use the Protex Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Protex Web Site in any manner which could damage, disable, overburden, or impair the Protex Web Site or interfere with any other party’s use and enjoyment of the Protex Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Protex Web Site.


The Protex Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.

We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any materials in our sole discretion. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. We do not control or endorse the content, messages or information found in any Communication Service and, therefore, we specifically disclaim any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not our authorized spokespersons, and their views do not necessarily reflect those of Specialist Wholesalers Pty Ltd.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.


We do not claim ownership of the materials you provide to us (including feedback and suggestions) or post, upload, input or submit to any Protex Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting us, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of our Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. We are under no obligation to post or use any Submission you may provide and may remove any Submission at any time in our sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.


The information, software, products, and services included in or available through the Protex Web Site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. We and/or our suppliers may make improvements and/or changes in the Protex Web Site at any time. Advice received via the Protex Web Site should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

We and/or our suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Protex Web Site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. We and/or our suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall we and/or our suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Protex Web Site, with the delay or inability to use the Protex Web Site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Protex Web Site, or otherwise arising out of the use of the Protex Web Site, whether based on contract, tort, negligence, strict liability or otherwise, even if we or any of our suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Protex Web Site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Protex web site.


We reserve the right, in our sole discretion, to terminate your access to the Protex Web Site and the related services or any portion thereof at any time, without notice. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this agreement or use of the Protex Web Site. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Protex Web Site or information provided to or gathered by us with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and us with respect to the Protex Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and us with respect to the Protex Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.


All contents of the Protex Web Site are subject to copyright by Specialist Wholesalers Pty Ltd (ACN 163 280 279) and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

Privacy Policy

Privacy Policy – Australia and New Zealand

Last updated: 2 April 2020

Specialist Wholesalers Pty Ltd (ACN 163 280 279) and its related companies in Australia and New Zealand (“Specialist Wholesalers“, “we“, “us“, “our“) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running its business.  Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.

In this document, “personal information” has the meaning given by applicable privacy laws, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Please take a moment to read this Privacy Policy as it explains how we manage personal information including our obligations and your rights in respect of our dealings with your personal information.

We may update this Privacy Policy from time to time.  The date it was last updated is set out above.

1. Collection

Specialist Wholesalers will collect personal information by lawful and fair means and only when it is necessary for one or more of our business functions or activities or otherwise permitted by applicable privacy laws.  If required by applicable privacy laws, whenever we collect your personal information we will advise you as soon as practicable of:

  • the reason for the collection
  • to whom we may disclose the information
  • the main consequences of not disclosing the personal information
  • such other matters required by applicable laws

We will generally collect information for the purposes of keeping you informed about our businesses, contacting you about our products and services, and those of the Specialist Wholesalers group. We may collect personal information directly from you through some of the following means:

  • when you purchase goods or services or conduct business with us;
  • when you contact us by email, telephone, in person or other means;
  • via one of our websites or when you deal with us online (including through social media);
  • via CCTV cameras located at our stores and premises that you attend;
  • when you enter one of our competitions or promotions; and
  • when you apply for a job or other position with us.

Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information about you from third parties, including:

  • publicly available sources;
  • our suppliers, contractors and business partners;
  • referees, if you apply for a position as an employee or contractor with us;
  • if you were a customer of or had dealings with a business we purchase, from the seller of that business; and
  • market research agencies, for example where you participate in a survey.
2. Types of personal information we typically collect

The types of personal information we collect from you will depend on the circumstances for which the information is collected and may include your identity, name, address and other contact details (such as email and phone numbers), billing information your history of purchases and use of our products and services and details of enquiries you make with us.

We will also collect personal information you provide to us, including when you use our websites, in application forms, in orders, through our social media and in any other way.

If you are an individual contractor, we may collect information relevant to your engagement with us including qualifications, length of engagement, résumé, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (eg phones, computers and vehicles).

We only collect sensitive information (such as health information, and information about a person’s racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record) about you with your consent, or otherwise where permitted or required by applicable privacy laws.

We use cookies, and similar technology, on our websites to collect information about your browser and your activities on our website as well as information about your device.  Cookies are files placed on your device which we use to analyse how people use our websites and help us improve our website, including by using analytical tools.  You can change your settings so your device does not accept cookies.  If you do that you may not be able to use all the functionality on our website.

If you deal with us online, we may:

  • record details of the device and operating system you use to access the applications;
  • collect information about your geographical location, depending on the permissions granted on your device.
  • collect history and/or usage information.

This website uses Google Analytics Advertising Features (including AdWords) to advertise on third party websites (including Google) to previous visitors to our website. These features allow us to tailor our marketing to better suit your needs and display ads that are relevant to you. Third party vendors use cookies to display relevant ads based on your past visits to our website. Any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page.

3. Purposes for which we handle your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.  The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it.

We will only use and disclose personal information:

  • for the purpose which we had advised we were collecting it;
  • for a purpose which is necessary for the reason the information was given to us;
  • where you have otherwise consented to that use; or
  • where required or permitted by applicable laws.

In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.  For example, we may we collect, hold, use and disclose your personal information:

  • to confirm your identity;
  • to offer and provide you with our goods and services, receive goods or services from you and manage our relationship with you;
  • manage, administer, and improve those goods and services;
  • to protect the security and integrity of our IT systems, , services and premises;
  • to assess your suitability for employment or other relationship with us;
  • to obtain your feedback on our goods and services;
  • to respond to your queries or address any issues or complaints that we or you have regarding our relationship;
  • to comply with our legal and regulatory obligations; and
  • to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner

If you do not provide us with your personal information we may not be able to provide you with our goods or services, communicate with you or respond to your enquiries.

4. Who we disclose your personal information to?

We may disclose your personal information to third parties in connection with the purposes described in section 3 of this Privacy Policy.

The types of persons and entities we typically disclose personal information to include (but are not limited to):

  • our suppliers, contractors and other organisations that provide us with technical and support services;
  • our accountants, insurers, lawyers, auditors and other professional advisers;
  • any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
  • within the Specialist Wholesalers group for purposes connected with our business and relationship with you, and where otherwise permitted by applicable laws; and
  • in the event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors.

We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.

If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

5. Protection of personal information

We will hold personal information as either secure physical records, electronically on our IT systems and in third party cloud services which may be located overseas.

Specialist Wholesalers will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up to date.

We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our IT systems and ensuring that employees and third parties with access to records containing personal information are subject to appropriate information security obligations.

Specialist Wholesalers will take all reasonable steps to:

  • protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure; and
  • destroy personal information once it is no longer needed,

to the extent required by applicable privacy laws.

6. Overseas transfers of personal information

We may disclose your personal information to other members of the Specialist Wholesalers group, our related entities, service providers and agents located overseas, including in Australia (where Specialist Wholesalers is headquartered) and New Zealand

From time to time we may also engage an overseas recipient to provide services to us, such as cloud services. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.

7. Direct marketing

Like most businesses, marketing is important to our continued success.  We therefore like to stay in touch with customers and let them know about new offers and opportunities.  We may provide you with information about products, services and promotions either from us, or from third parties which may be of interest to you where you have consented to us doing so, or where we are otherwise permitted to do so by law.

You may opt out at any time if you no longer wish to receive direct marketing messages from us.  You can make this request by contacting our Privacy Officer.

8. Access and correction

You may contact our Privacy Officer (see section 10) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time.   On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.  We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so.  If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

9. Complaints

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer (see section 10).  When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

We take all complaints seriously, and will respond to your complaint within a reasonable period.  We request that you cooperate with us during this process and provide us with any relevant information that we may need.

If you are dissatisfied with the handling of your complaint, you may contact:


Office of the Australian Information Commissioner
GPO Box 5218, Sydney, NSW, 2001, Australia
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

New Zealand:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
Telephone:  0800 803 909 (Monday to Friday, 10:00 am to 3:00 pm)
Email:  enquiries@privacy.org.nz

10. Contact details

The contact details for our Privacy Officers are as follows:

Australian Privacy Officer

Address: 61-63 Gower Street, Preston, Victoria, 3072, Australia
Email: privacy@bapcor.com.au
Phone: +61 9914 5555

New Zealand Privacy Officer
Address: 21 – 27 Omega St, Rosedale 0632, Auckland, New Zealand
Email: privacy@bapcor.co.nz
Phone: +64 9 414 3200